Wednesday, 20 October 2010
This blog post can be read at 5tth.blogspot.com
Here's an example. It took me 23 minutes on hold on the phone the other day whilst someone worked out how to email my council tax bill to me. Now that the council has worked out that their system can do this, it should be possible to save money by emailing everyone with an email address rather than posting envelopes which eat up trees and petrol in their delivery. Using existing software, citizens could update their own email address, and confirm receipt of their bill each year.
As a business person, you are constantly looking at ways to cut costs and increase profits. Any entrepreneur who received a suggestion that they could be saving money by emailing all their invoices rather than posting them would accept, consider and apply that way of increasing their profitability.
Suggest such a thing to the civil service and you are immediately threatening the envelope stuffer's job. The assumption being, surely, that a citizen's concern for spending public money is misplaced. However, what is misplaced is the assumption within the civil service that a) it is not our money and b) councils etc should not be run in a business-like manner.
Wastage needs to be knocked on the head and despite the cuts, we will still see wastage of public funds whilst the "thoughtless" culture continues within those organisations who spend our money.
This to me is what #BigSociety should be about. Each of us taking responsibility for the mess this country is in, in whatever capacity we are able to. Exactly the same as we should all be taking responsibility for cutting our electricity usage.
Posted by Cybersavvy UK at 12:41